Contact, ccpayoffcalc.com
Contact
Last updated: May 2, 2026.
We respond to every inquiry within 5 business days. For urgent factual challenges or calculator bugs, response time is typically 1-2 business days.
Editorial inquiries
Factual challenges, requests for correction, or questions about citations:
We take factual challenges seriously. If you believe a claim on this site is inaccurate, send us:
- The page URL
- The specific claim being challenged (quote it directly)
- Your competing source (link, citation, or document)
We review every challenge against the cited source. If the claim is wrong, we correct it on the page and update the verification timestamp. If the claim is supported by the cited source, we respond with the source URL and the supporting text.
Calculator bugs and feature requests
Calculator math bugs, UI issues, or feature requests:
For bug reports, please include:
- The page URL where the bug occurs
- What you expected to happen
- What actually happened
- Browser type and version (Chrome 120, Safari 17, etc.)
- If reproducible, the input values that trigger the bug
Privacy questions
Data access requests, deletion requests, opt-outs, GDPR/CCPA rights:
See the privacy policy for the data we collect and your rights.
Press and media
We are happy to talk to journalists working on debt strategy, credit card market data, or personal-finance topics:
Our 2026 Debt Payoff Strategy Index is published with no paywall and is citation-friendly. Methodology is on the methodology page.
Partnership and advertising
We do not run sponsored content, native advertising, or affiliate links to financial products. Display advertising on calculator pages is served via a programmatic ad network (Google AdSense or equivalent). Direct advertising inquiries are not necessary; we do not have a direct ad sales channel.
If you represent a non-profit credit counselor agency (NFCC member) and would like to be referenced in our content, send the agency name and accreditation details to:
We periodically review NFCC member references and may add additional agencies if there is demonstrable user value (geographic coverage, language services, etc.).
General inquiries
Anything else:
Mailing address
For formal correspondence (typically not needed for online inquiries):
Soft Crown [Operator note: physical mailing address available on request via email]
Response time
Editorial corrections: typically 1-2 business days Calculator bugs: typically 1-2 business days for triage; fix timing varies by complexity Privacy requests: 30 days maximum (typically much faster) General inquiries: 5 business days
We are a small team. We read every email. We do not use auto-responders that pretend to be human.
What we will respond to
- Factual corrections with cited evidence
- Calculator bugs (reproducible issues)
- Privacy and data-access requests
- Press inquiries about our research or methodology
- Editorial collaboration with non-profit consumer-finance educators
What we will not respond to
- Unsolicited proposals to add affiliate links to credit cards or personal loans
- Requests from debt-relief or debt-settlement firms for inclusion or partnership
- SEO link-exchange proposals
- Sponsored-content pitches
- Cold sales emails for tools, services, or platforms
We do not engage in any of those categories. Saving everyone time by stating it clearly.
Direct contact preferred. We do not maintain a contact form. Email is our preferred channel because it lets us respond thoughtfully and keep a record of correspondence.
Quick answers
No additional questions for this page. Have one we missed? Get in touch.